“Television repair still in high demand”

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“A TV is a TV, just the same as a car is a car — they all have certain basic things about them” -Ray Carroll

If you think the TV repair business is a dying trade like some members of this electronics forum think about 4 years ago, then here’s another support to the argument that not only is it not dying, it is actually flourishing. Ray Caroll is an owner of a TV repair shop named Ray’s TV Repair in Clifton, Colorado, USA and he’s been in the business for 33 years! He was recently interviewd for the online news site GJSentinel.com and as the title of this post indicate, Ray thinks the TV repair business isn’t slowing down at all!

Yes, indeed, it has changed a lot but Ray swears that many still needed his services. His explanation on why this is so is simply a matter of economics.

“If someone paid $1,000 for a new TV and he can fix it for $50, then repair is still a good deal…”

Mr. Carroll admits the television has stayed essentially the same until about 5 years ago when the new LCD-based flat screen televisions were introduced and gained foothold of the TV market. What Ray Carroll did to keep up with the times and hence, stay competitive, is pretty much the same as what this blog is advocating for— that is, to upgrade your skills by taking plasma and LCD TV repair courses. He was pretty lucky as that time as the TV manufacturers were the ones giving them the the training they needed to be able to repair LCD TVs. For most people who doesn’t have access to free training, the next best thing is learning through online or offline TV repair schools.

If you are a repair person that came from the old school days of CRT tube-based TVs, you should be open to the fact that the demand is decreasing for the tube based televisions but it is increasing for the modern flat screen ones. Acknowledging this fact and doing something about it by training yourself how to repair flat screen TVs essentially opens up more opportunities for your business. The TV repair trade is not dying.

BTW, Mr. Carroll also indicates that there is still a market for the repair of the old tubes. Many TV enthusiasts are having their vintage units repaired as part of their collection and for sentimental reasons; and you can charge higher in this niche because parts are becoming hard to find.

Below is the actual interview article and the link to the original piece on GJSentinel.

Television repair still in high demand
By Richie Ann Ashcraft

Ray Carroll, owner of Ray’s T.V. Repair, says business hasn’t slowed down in 33 years.

Ray Carroll, owner of Ray’s TV Repair in Clifton, snubbed out a cigarette in the tin ashtray on his desk as he began talking about his business.

His store is a graveyard of television carcasses and ensnarled wiring. A pile of green circuit boards lies in the middle of the shop, next to retro signs by Sylvania and floor-model televisions from the 1970s.

“I moved in here when this place was brand new, in 1976,” Carroll said of his location at 3279 F Road in Clifton.

He learned to fix televisions while serving in the Air Force. He served stateside as a radar technician for 11 years.

Over the years he’s seen the television electronics industry change, but he says the basic components have stayed essentially the same. That is, until the last five years when the LCD screen was introduced.

Read entire article…(UPDATE: Article no longer available on site)

Related posts:
Is the TV Repair A Dying Trade?
Are your TV repair skills still profitable to have?

Thank you for reading and good luck with your plasma and/or LCD TV repair projects!

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Is the TV Repair Business a Dying Trade?

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Is the TV repair shop business on the decline?

Here is an interesting question that was posed in an article that I found while doing research. The author who happens to be a fellow webmaster (http://www.jestineyong.com) raised some interesting points that were somewhat similar to those that I raised in one of my previous TV repair business related posts. In that article I suggested that the key to surviving the current competitive environment is to expand your current business into including other aspects of electronics repair. If you currently offer repair services only for CRTs, then start offering services like basic LCD TV repairs or plasma TV troubleshooting and repair. Or perhaps learn how to repair LCD monitor so you can add that to you services menu as well!

Electronic repair service – Is it a Dying Trade? by Jestine Yong

I have received the same question many times from my friends, colleagues and students asking if electronics repair is a dying profession. My usual answer to them is it depends on how you handle your repair business. I am aware that in the current situation many consumers may prefer to purchase a new rather than have them repaired because electronic equipments are steadily getting less expensive. However, this is only true for certain types of equipments.

Here are some questions I suggest you think about, would you buy a new LCD TV set if your it is merely having a sound problem? Would you buy a new monitor if you are merely having color problems on the screen? Would you get a new laser printer just because of a simple paper jam? Would you buy a new dot-matrix printer just because of alignment problems? If you talk about lower-priced equipment such as a unbranded VCD or even a DVD players, indeed it is understandable that the users may just prefer throw it away and simply get a new unit with a one year warranty. However, if the equipment costs several hundreds or thousands of dollars, definetely the users will tend to consider sending it for repair first. Fact is, there is still a significant number of users falling under the second category that are willing to send their machine or equipment for repair.

Few years back, my sister purchased a cheap, no brand 21-inch TV which was priced half of the branded counterpart. After 2 weeks of normal use, the front button panel broke down. The remote control did the same thing and ceased working after just 2 weeks! I tried repairing it the substandard parts that they used proved to be impossible to work with. Further, the quality of the picture produced by the TV was so dull and lacked ideal contrast. Since then I have resolved not to buy any unbranded equipment in the future.

The new 32″ LCD TV that I bought few months back was a LG brand. Even though there were other cheaper unbranded LCD TV, I did not buy it as I knew the quality is inferior to the branded one. The reason I am telling you this story is because I think there will come a time when the behavior of buyers will change. That will mean consumers will be getting smarter and may reject stuff that are low in quality.

If more consumers start preferring branded equipment and stop minding spending a little bit more, in the long run, it would benefit the electronics repair business. Why? Because we would be getting more things to repair (consumers rarely scrap their equipment at first sign of trouble) and that means more revenue for the business!.

Now, if customers send their faulty equipments to you for repair, how fast you can fix and how good is your communication (people skills) with your customers (either end users or dealers)? I’m asking because these are some of the factors that will really affect your business. Even if you are the best electronic repair person in the world but you do not know how to communicate or talk to your customers, then your repair business may end up losing to your competitors. In today’s competitive business environment, you need to build strong relationships with your customers more than ever before. I understand that most of us as in the technical field may have some difficulty in facing customers (communication). The way we convince our customers is not as good as those born with good communication skills like a good salesman that they can easily treat any customers like they’re long lost friends. I’m not here to ask you to compare with them but we have the choice of improving ourselves. Many of us like to dwell in our comfortable place (technical department) and concentrating doing our repair job and at the same time ignoring what happen to the surrounding (including of entertaining your customers) am I right? My friends, if there are no sales and no customers; there would be nothing for us to repair. Without sales, there would be no activity in your company!

I have had the chance to talk with some of my colleagues who had given up their electronic repair service businesses to find other jobs due to the strong competition in this repair field. When I asked them why they quit the answer that I get indicate their frustration about them having less to repair and the sad result of dwindling income. I asked them if they tried searching for new customers and offered other services related to fax machines and computers. I asked them if they tried marketing strategies like visiting electronic or computer shops, or distributing flyers, etc. Most of them answered no! You see, as mentioned above, if there are no sales coming in, your repair company will surely have to close down. Not only that, most of them do not have the people’s skill to convince their customers. Sales won’t come in into your doorstep on its own unless it is recommended by your friends or customers. Why those big corporate engage lots of salesman? Because no sales means no business!

Some final advice: Charge your customers with reasonable price, build a good relationship with your clients or customers, do not cheat, work hard and smart, improving yourself and learn how to get sales and with the perseverance in you , I don’t see why a person can fail in his electronic repair business. At this moment, my company still has lots of customers sending faulty monitors and printers for us to repair and lately LCD Monitor repair is a blessing to us because we can charge a higher price.

Lastly, if you serve your customers great, you will eventually have a base of loyal customers who will promote your organization or company which will ultimately be good for any electronics repair service business. It is now your choice whether you wish to change and improve yourself or to remain where you are.

Author Jestine Yong is the owner of the very informative website LCD Monitor Repair.

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Are your TV Repair skills still profitable to have?

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The television is one of the cheapest sources of entertainment and continues to serve its purpose wonderfully ever since it first became commercially available in the 1930’s. The telly is here to stay and the question of whether your TV repair skills can still earn anyone a decent income may be partly answered by sheer numbers. The latest figures I have found so far was a year 2005 Wall Street Journal report that pegged the number of television sets worldwide at around 1 to 2 billion. That’s a lot of TVs out there considering that was more than 3 years ago!

I would venture to guess that electronics repair should still be profitable if you know how to get a slice of the pie that the major manufacturers’ service centers are getting by offering better service at a lot more friendlier and affordable prices.

You should also learn to adapt to the modern times and be open to updating your skills by investing a little bit of your time and resources to learning new things.

Recent trends indicate that the traditional cathode ray tube (CRT) television is on the decline and that more and more growth is seen in the newer technologies of television. New statistics indicate that the liquid crystal display (LCD) and the plasma flat screen are well on their way to explosive growth! This is true even with the current financial turmoil (circa 2008-2009) that originated from the US housing bust. Now, everyone is starting to scrimp on expensive vacations and has started buying new televisions for their recreational needs. Stores offering discount LCD and plasma TVs don’t hurt either.

The decline of demand for CRTs means there will also be steady decline of prices and profitability in that area. People buying these types of televisions are seeing them more and more as disposables and would rather buy new ones instead of having malfunctioning ones repaired.

On the other hand, the increase in the demand for the newer LCD or Plasma screen televisions could mean there will also be an upcoming flood of second-hand units in the market that thrift-buyers should still prefer. This is seen especially in developing countries where most people still could not afford the newer technologies and second-hand markets are still thriving.

At any rate, it is my opinion that this business remains a viable venture for anyone who’s interested. The only keys to success are identifying the areas of opportunities and adapting to the times.

Hence, the acquisition of new repair skills is a pre-requisite to staying competitive in the business of electronics repair. This should not be as hard as it sounds as there are ways you can learn, for example, Plasma or LCD TV repair, without getting formal training or without attending any training schools. There are now online membership websites that offer step-by-step trainings for a really low fee that you can recoup in when you service just of one television unit! You can get TV repair tips online and study at your own pace but at the speed of the internet!

There is definitely going to be a huge demand for services relating to the huge number of flat screen televisions out there in people’s homes. Catch the wave before it happens and make your TV repair business flourish.

Update: You might also want to read this related television repair business post.
Update 03May09: A new related post about the TV repair business indicates that there is still some great demand out there for this service!

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